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Refund Policy

🎯 Little Luxe Concierge – Cancellation Policy

At Little Luxe Concierge, we understand that plans can change. To ensure fairness and transparency for both our clients and our team, we kindly ask you to review our cancellation policy below:

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🗓️ Booking Deposits

  • A non-refundable deposit of 30% is required to secure your event date.

  • Your booking is not confirmed until this deposit has been received.

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❌ Cancellations

  • 14 days or more before the event:
    You may cancel your event, and any payment made beyond the 30% deposit will be fully refunded.

  • 7–13 days before the event:
    50% of the total booking fee will be retained. The remaining balance (if paid) will be refunded.

  • Less than 7 days before the event:
    Unfortunately, no refunds will be issued. All costs are considered committed due to preparation, purchases, and vendor bookings.

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🔁 Rescheduling

  • If you need to reschedule, we will do our best to accommodate a new date within 3 months of the original booking.

  • One reschedule is permitted at no extra cost (with at least 10 days' notice).

  • Rescheduling less than 7 days before the event may incur a £150 change fee.

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🌧️ Weather or Venue Changes (for Outdoor Events)

  • In the event of poor weather, it is the client’s responsibility to arrange an indoor backup location.

  • If no backup venue is provided and the event cannot go ahead, this is treated as a cancellation.

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💌 Force Majeure

  • In rare cases of unforeseen emergencies (e.g., natural disasters, illness, or government restrictions), we will work with you to reschedule or offer partial refunds where applicable.

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🧾 Custom Orders & Third-Party Vendors

  • Any custom-made items (e.g., signage, cakes, printed materials) and third-party vendor bookings may be non-refundable depending on the supplier’s terms.

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📩 To Cancel or Reschedule

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